Frequently Asked Questions

Is there any hidden fee for the diploma courses?

No. There are absolutely no fees for the diploma courses.

What support can I expect for my studies on the diploma courses?

A course facilitator is assigned to each course. The email address of the facilitator is displayed on the course page. Students may contact the facilitators for any doubt,even if there is a topic they do not understand or general questions concerning the study etc. For technical support please contact the support specialist mentioned at the website.

I did not get an activation mail after sign up?

Please check your spam/ junk folder. If it isn't there either please contact the technical support, mentioning your full name and the email ID you used to create the Free Study Account.

How to edit my profile?

For any editing of profile, please contact info@iou.edu.gm

When do classes start for the diploma courses?

You can start any class at any time, following your convenience. However, we recommend to start with the level one courses and then continue with the higher levels. Some courses have live sessions, which will be announced well in advance. These sessions are dedicated to special questions and are not required to study and complete the course.

Is there any time limit for the courses?

There is no time limit for the diploma courses as long as you stay active on a regular basis. If you do not access a diploma course for more than 90 days, you run the risk of being unenrolled. It is recommended to complete each course as soon as possible.

Is it allowed to take more than one course at a time?

Yes, you may take more than one course at a time but we recommend not to study too many courses in parallel. One course at a time is usually best.

Can I unenroll myself, if needed, from a course after enrolling?

Yes you may do so. Also you may re enroll again anytime.

What is the pattern of study?

Starting the course(s) is very easy. Once you have yourself enrolled in a course, you will have before you a series of modules each consisting of text, (usually) audio, and video sources. All you have to do is read the text thoroughly, watch/listen to the video/audio component and proceed to the quiz of that particular module. The quizzes are all Multiple Choice Questions. Be sure to read the Course Instructions once you join the course.

Are the tests and exams open book?

No. All tests and exams on the IOU are closed book.

Do I need to go to an exam center to take the tests and exams?

No. All tests and exams on the diploma courses are unsupervised. You may do them from wherever you are.

Is there a way to know right answers after quiz completion?

We recommend the students to go back to the module text and audio/video components and go through them thoroughly before attempting the quiz once again. For this reason, we do not follow the system where students get to know which questions they got wrong. However, after subsequent failed attempts, we ask the students to mail the respective facilitator regarding their doubt, and Insha Allah he/she will help them.

What are the passing marks for each quiz?

80% thereafter which you may proceed to the next module. However, if you want to better your score, you will be allowed to re-attempt the quiz after the given date

Why does it always ask me to re-attempt the test after having scored more than 80%?

That is the default system. Even if you ace the test, it would state your re-attempt date and time. You may move on to the next module, and not re-attempt the test.

What support can I expect for my studies on the diploma courses?

A course facilitator is assigned to each course. The email address of the facilitator is displayed on the course page. Students may contact the facilitators for any issue they face, whether it is some topic they do not understand or general questions concerning the study etc. For technical support we have another dedicated email address support@iou.edu.gm
Always sign off the mails with your Name and DP id for better identification.

Do I have to be online all the time?

If you do not have much access to the internet, you can download and save the materials on to your PC. The lessons have all been pre-recorded, therefore you may work through the recorded videos at your own pace to suit your own schedule. However, you will have to be online to access the quiz, which usually will not take up too much of your time (depending on your network and server).

How will I get the certificates?

Successful candidates will be sent an electronic, printable certificate signed by Dr. Bilal Philips.

How to apply for obtaining transcript?

Please mail info@iou.edu.gm for more information.

How long does it take to receive evaluation and/or certificates of completion?

Please allow at least 2-4 weeks to receive replies. There is a high volume of certificate requests being received at all times. Once you send in a certificate/evaluation request, your request will be put on queue and shall be responded to as soon as possible. You may wish to send a reminder email if you do not hear back from the department for more than 3 weeks from the date of your request.

How to apply for hard copy certificate of individual courses?

Please click the following link for information on how to obtain hard copy certificate: Hard Copy Certificate